Effective Date: January 13, 2026

At Skin and Scar Care Clinic (“we”, “us”, “our”), we are committed to protecting
and respecting your privacy. This policy explains how we collect, use, process, and safeguard
your personal and medical data when you visit our website, use our mobile application,
or visit our clinic for treatments.

We are the Data Controller of the personal information you provide to us.

1. Information We Collect

To provide safe aesthetic and medical skin treatments, we collect the following types of data:

A. Personal Identification Information

• Name, title, date of birth, and gender
• Contact details: Postal address, email address, and mobile number (including WhatsApp)
• Emergency contact details

B. Sensitive Medical Data (Special Category Data)

• Full medical history, including current medications and allergies
• Details of previous aesthetic or surgical procedures
• Skin type assessments and specific skin concerns (e.g., scarring, rosacea, pigmentation)
• GP details (where necessary for medical referrals)

C. Visual Data (Photography & Video)

• Clinical Records: “Before and After” photographs for medical records and insurance compliance
• Marketing Content: Photos or videos used for social media or website galleries with explicit written consent

D. Technical & Usage Data

• IP address, browser type, and operating system when visiting www.skinscarcare.com
• App usage data such as appointment history and preferences

E. Transaction Data

• Details of payments and services purchased
• We do not store full credit card numbers (processed via secure third-party gateways)

2. How We Use Your Information

3. Sharing Your Data

We do not sell your data. We may share your information with:

• Clinical Software Providers (e.g., Zenoti)
• Medical Professionals (GP or specialist referrals)
• Payment Processors
• Legal & Regulatory Authorities (if required by law)

4. Data Retention

• Medical Records: Retained for a minimum of 7–10 years after your last treatment
• Marketing Data: Retained until you unsubscribe or withdraw consent

5. Data Security

• Encrypted, password-protected cloud storage for medical records
• Access limited to authorised staff under confidentiality obligations

6. Your Legal Rights

• Right to Access
• Right to Rectification
• Right to Erasure (subject to legal medical retention requirements)
• Right to Withdraw Consent
• Right to Restrict Processing

To exercise your rights, contact us at:
[email protected]

7. Cookies Policy

Our website uses cookies to enhance user experience. You can adjust your browser
settings to refuse cookies, although some functionality may be affected.

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page
and, where appropriate, notified via email or app.

9. Contact Us

Skin and Scar Care Clinic
Phone/WhatsApp: 07376311884
Website: www.skinscarcare.com